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Booking and Cancellation Policy

A £20 booking fee is required to secure your appointment and will be deducted from your treatment cost.

Please give at least 48 hours’ notice to cancel or rearrange. With less than 48 hours’ notice, the booking fee will be retained. Same-day cancellations and non-attendance may also be charged up to the full appointment value.

Booking fees may be transferred once when more than 48 hours’ notice is provided. Exceptional circumstances will be considered at our discretion.

Complimentary reviews must be attended within the recommended review period. Missed or late-cancelled reviews may incur a £25 rebooking fee.

Please arrive on time. If there is insufficient time to treat you safely, your appointment may be treated as a late cancellation.

All treatments are subject to consultation and clinical suitability. If we cancel your appointment, your booking fee will be transferred or refunded.

Payment details are stored securely by our payment provider and may be used to collect an agreed cancellation or no-show fee.

Online Shop Returns

You have 14 days from receiving your order to request a return and a further 14 days to send it back.

Products must be unused, unopened, in their original packaging and suitable for resale. Opened skincare, cosmetics and hygiene-sensitive products cannot be returned unless faulty, damaged or incorrectly supplied.

To request a return, email info@prestigemedicalbeauty.co.uk with your name, order number and reason for returning the product.

Customers are responsible for return postage for unwanted products. We will cover reasonable return costs for confirmed faulty, damaged or incorrect items.

Approved refunds will be issued to the original payment method within 14 days of receiving the return. Standard delivery costs will be refunded when the entire order is cancelled.

Sale products have the same statutory rights as full-price products. Gift cards, redeemed digital products and personalised items may not be returnable.

These policies do not affect your statutory consumer rights.